UnitFull SMS Terms

1. About this SMS program

These SMS Terms govern the text-message program operated by UnitFull LLC (“UnitFull,” “we,” “us,” or “our”) on behalf of the self-storage facilities that use the UnitFull self-storage management software (each, a “facility”). When you provide your mobile number to a facility and opt in, you agree to receive the text messages described below at that number. This is an account-servicing (transactional) program, not a marketing program.

2. What messages you’ll receive

If you opt in, the texts are operational, account-servicing messages about your storage unit, for example:

• rent and past-due payment reminders;
• payment and autopay confirmations;
• move-in and lease confirmations;
• other account or service notices about your unit.

We do not send marketing or promotional texts through this program. (A facility may separately offer optional promotional texts, which require their own, separate opt-in and are not covered by these Terms.)

3. How SMS opt-in works — and that it’s optional

Opting in to text messages is entirely voluntary. SMS consent is never required to rent a unit, sign a lease, create an account, or complete any payment or transaction. You can use UnitFull and finish your move-in fully without opting in to texts — declining has no effect on your service, your unit, or your account.

Opt-in is a separate, voluntary step, distinct from the lease and from any transaction. During move-in or lease signing you are shown a “Text message consent” box where you provide or confirm the mobile number the messages go to. The consent checkbox is unchecked by default — you must actively check the box to opt in. If you leave it unchecked and continue, you may see a one-time, optional reminder, but you can complete your move-in without checking it. The exact disclosure shown at that moment is the controlling description of what you agreed to. You can also opt out at any time later by replying STOP, or opt in by texting START to the program number.

The opt-in for this transactional program looks like this — the tenant provides their mobile number, and the box is unchecked until they choose to opt in:

Faithful representation of the consent capture for this transactional (account-servicing) program: the tenant provides the mobile number, the box starts unchecked, and the tenant must actively tick it to opt in — and can complete the move-in without checking it. Any optional promotional texts a facility offers are a separate program with its own, separate opt-in (see Section 2) and are not covered by these Terms or sent through this program.

4. Message frequency

Message frequency varies — messages are sent as account events occur (for example, when a payment is due or a code changes), so the number of messages depends on your account activity.

5. Cost

Message and data rates may apply, depending on your mobile carrier and plan. UnitFull and the facility do not charge you for the texts themselves; your carrier’s standard rates apply.

6. Opting out — reply STOP

You can opt out at any time by replying STOP to any message. After you reply STOP, you will receive one final confirmation message and then no further texts from the program for that number, on any message type. Reply START to opt back in.

7. Help — reply HELP

Reply HELP to any message for help, or contact the facility or UnitFull support. UnitFull support: support@unitfull.ai.

8. Supported carriers

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network availability.

9. Privacy

Your mobile number and message activity are handled in accordance with our Privacy Policy, including the section describing how we process SMS information. We do not sell mobile information, and mobile opt-in data is not shared with third parties for their own marketing.

10. Changes

We may update these SMS Terms from time to time; the “Last updated” date above reflects the most recent revision. Material changes to the program will be disclosed at opt-in or by text where required.

11. Contact

Questions about this SMS program: support@unitfull.ai.